FAQ

How do I make a purchase?

Once you’ve found a product you wish to purchase, select the item by making sure you have correct amount in the quantity box, and then click on ‘add to basket.’ If you change your mind while browsing, just click on the basket icon to add or remove items from your basket. Before you check out, click on the ‘Update basket’ button so your shopping basket is completely up-to-date.

Which payment methods can I use?

We accept all major credit and debit cards including Visa and MasterCard and we also accept PayPal. Unfortunately, we can’t take card, cash or cheque payments by telephone or post.

Is this WWF website secure?

Yes, the WWF website and shop are secure (you can check this by looking for the padlock icon in your web browser's address bar).

What delivery options are there?

Our delivery options are available here.

Can I change the address on my order once I have placed it?

Once the order has been confirmed by email, we regret that you will be unable to change the delivery address.

Can I have my parcel delivered to a different address?

Of course you can! Once you’ve completed your name and address, and chosen the delivery option you want you can add a delivery address if it different from the billing address. WWF shop products make great gifts for loved ones.

How do I return any items?

If any part of your order isn’t what you expected or is faulty, please complete the returns information on the back of your delivery note. Include this return information in your parcel and return to: WWF-UK Shop, Codestorm House, Walton Road, Portsmouth, PO6 1TR. You have 14 working days from the receipt of the parcel to return any items. Please ensure you use the original packaging and that it is in a saleable unsoiled condition. It’s useful if you make a copy of the front and back of your delivery note in case you need it as a reference.

When can I expect my refund for unwanted items?

We will refund you for the unwanted items within 28 days of receiving the returned items. If you return your whole order we will also refund you the standard rate delivery cost.

How do I return a faulty product?

If you’re returning a faulty item within 14 working days of receiving the parcel we will refund you for the item and the cost for returning the faulty item to us. Please email us a copy of the receipt of payment for postage including reference order number and details of the faulty item. We will refund you for the items you’ve returned within 28 days of receiving the returned items.

When can I expect my refund for the faulty product(s)?

We will refund you for the items that are faulty and cost of return postage. If the faulty item(s) were part of an order with other items we will not refund the original delivery postage costs. You can expect your refund within 28 days of receiving the returned faulty item(s).

Where does my money go to?

All profits go to support our conservation work around the world. Please refer to our website wwf.org.uk for further information, or to become a member of WWF.

If I make a donation through the online shop does that show on my delivery note?

The delivery note will itemise every product you’ve purchased including the donation and the amount. Please keep these delivery notes for your records.

Are your products sustainable?

We pride ourselves on our efforts to ensure that all products sold through our online shop attain an ecological and sustainable gold standard. We only work with suppliers who match our eco-criteria. Here's an example of what we're promoting for sustainability.

I would like to supply my products to WWF, how do I do this?

We are always looking for new eco-friendly suppliers, if you feel you have a product that would meet our criteria please contact us.